Your purchases

Louis Louise is selling products on his site exclusively for its called consumer end users.
By "consumer" we mean any individual who does not operate for professional purposes or related to the business activity.
These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on between users and Louis Louise.

  1. To conclude the purchase contract of one or more products on you must complete the order form offered by the site following the instructions.
  2. The order form contains a summary of the General Conditions of Sale, but also information on the essential characteristics of each product ordered and the price that refers to the means of payment you can use to buy each product and terms Delivery of purchased products, shipping and delivery costs.
  3. The contract is concluded when Louis Louise receives, via computer, your order form and once the accuracy of the order data has been verified.
  4. Before purchasing products by sending the order form, you will be asked to read the Terms and Conditions carefully.
  5. The order form will be filed in our database for the time necessary to shipping orders and according to legal deadlines.
  6. Before submitting the order form, you will be asked to identify and correct any data entry errors.
  7. Once the contract concluded, Louis Louise will handle your order.
  8. If the products on are no longer available or on sale at the time of last access to the site or sending the order form, you should contact Louis Louise promptly, and in any case before thirty working days from the day following your order, the possible unavailability of products ordered. In case of transfer of the control and payment of the price form, Louis Louise will arrange to repay the amount you have advanced.
  9. By submitting the order form, you accept the Terms & Conditions, you agree to observe in relations with Louis Louise, these Terms. If you disagree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on
  10. With the transmission of the order form, you state to know and accept the General Conditions of Sale and subsequent information in, including Terms of Use and Privacy Policy.

Product price guarantee and indication

  1. All products are carefully Louis Louise received a rigorous quality control.
  2. Product prices may be subject to updates. Check the final price of sale before sending the relevant order form.
  3. All products come with an identification tag. Thank you not to remove the label of the products bought in case of return.
  4. Upon exercise your right of renunciation, Louis Louise has the right not to accept returned products without the relevant label, that have been altered from their original or qualitative characteristics or that were damaged.


  1. For the payment of the price of products and shipping costs, you can follow the procedures indicated on the order form.
  2. If paying by credit / debit card, financial information (eg, number of credit / debit card or the maturity date) will be transferred through encrypted protocol to the bank providing services related to remote electronic payment, without third parties can not in any case have access. Such information will never be used by Louis Louise otherwise to complete the procedures related to your purchase or issuing refunds in case of eventual return of products on a right of withdrawal or if it is necessary to prevent or report the forces Police the occurrence of fraud
  3. The price for the purchase of products and shipping costs, as indicated on the order form will be debited from your current account when purchasing products.

Shipping Conditions

For specific terms of sending and delivery of products, go to the section Shipping & Returns. Please pay great attention to what is indicated in this section because the information contained in Shipping Conditions form an integral and substantial part of these Conditions of Sale, and therefore are considered fully recognized and accepted by you at the time of transmission of the order form.


To request information or claims, please contact Louis Louise at + 01 45 53 89 86 or by email at

Right of withdrawal

  1. You have the right to terminate the contract with Louis Louise, without penalty, within 7 (seven) days from the day of receipt of the products purchased on
  2. To terminate the contract, please email us indicating your invoice number, details of the products you wish to return and the reason for the return. After returning concluded between Louis and Louise, we invite you to send us at your expense, the goods concerned, in its original packaging. To request information or any complaints, you can contact Louise at Louis 01 45 53 89 86 or by email at
  3. The right of return - in addition to compliance with the terms and procedures described in the previous points - is considered to be applied correctly if the following conditions have been fully met:
  • please notify us by email or phone your request for return
  • the product must have been neither worn, not worn, altered or washed, or damaged
  • the label must still be attached to the product
  • the product must be returned in its original packaging
  • rendered products must be returned within 7 (seven) days from the date you received them
  • rendered products must be sent to Louis Louise in one shipment. Louis Louise reserves, indeed, the right not to accept products of a single order returned and dispatched at different times.
  • If the return of the products is due to a reason attributable to Louis Louise, for example if the products do not have the promised essential characteristics, have manufacturing defects or if there are errors in the delivery of these, Louis Louise will restore you, the sums already paid for the purchase of products, shipping costs for delivery of products purchased. In the latter case, you can notify us by email at or phone 01 45 53 89 86
  • In this case, the money will be refunded in minimum time and in any case within 30 (thirty) business days following the date on which Louis Louise becomes aware of exercising your right to cancel. We will endeavor to activate the refund procedure, once made verification of the correct execution of the terms and conditions stated above.
  • In case the terms and the terms for exercising the right of withdrawal were not met, as specified above paragraph 7, you will not be entitled to reimbursement of amounts already paid to Louis Louise. However, you can get at your cost, your products in the state in which they were returned to Louis Louise. Otherwise, Louis Louise may withhold the products, in addition to sums already paid for their acquisition.

Time limits and repayment terms

After returning products, Louis Louise verify product compliance with the conditions and terms indicated in paragraph 7. In the event that the checks will conclude positively Louis Louise will arrange to send you email confirmation of acceptance the returned products.
Louis Louise then will refund your order by bank transfer to the CB used in the purchase.
The delivery charges will be your responsibility, including responsibility for any loss or damage to products.

Applicable law

The General Conditions of Sale and the contract is governed by French law.

Changes and updates

The General Conditions of Sale may be amended regularly, including consideration of possible normative changes. The new Terms and Conditions shall apply from the date of publication