How do I return an order?

You have legally 14 days from the reception of goods to inform us of your intention to return the product and the reason of return.
Your return request can be made by our electronic mail boutique@louislouise.fr.
When received the return authorization mail, you will be able to return the products in their original packaging accompagnied by the invoice, to the address indicated Boutique Louis Louise: 88 rue de la Pompe, Paris 75016 France .
You must return as fast as possible within a maximum period of 14 days.
We do not take charge of the return costs. A refund, an exchange or credit will be made after reception of the parcel. All products can be returned as long as they are intact and in perfect condition for resale, in their original packaging with the price tag. It must not have been worn or used, nor have suffered any damage and in a perfect state of cleanliness. Any product that is Baime, incomplete or whose original packaging is damaged will not be traded.

In which countries do we deliver to internationally ?

We deliver to over 10 countries including France, European Union countries and USA.

What about the cost and delay of expedition ?

1. Colissimo delivery

Our delivery service is provided by Colissimo La Poste in France and Europe.
Prices and delay of expedition vary according to weight and geographic areas.

CountriesShipping charges (ATI)
France6 €
Germany12 €
Belgium12 €
Spain16 €
USA30 €
Italy16 €
Japan (upcoming)32 €
Netherlands12 €
Swiss24 €
United Kingdom12 €
Greece19 €

Want to learn more about the shipping cost in the other countries? Please contact us via our e-mail : boutique@louislouise.fr

2. Courier delivery services

Courier delivery services are provided in Paris and its suburbs. From 16pm, the delivery is performed the following day.

AreaPrices (ATI)
Paris intra muros9 €
Suburbs *12 €

* Contact us for the delivery areas : boutique@louislouise.fr

What if nobody can receive my order via courier delivery services ?

For deliveries by courier in Paris: once your order is processed, customer service will contact you to agree with you on a date for delivery. A niche of 2 hours is required. If you are absent during the transition from our courier, your order will be returned to our showroom boutique: 83 rue du Cherche midi, 75006 Paris. You will the have the possibility to pick her up, after agreeing with our customer service of a specific day from Monday to Saturday from 10:30 to 18:30. If you wish to reschedule another appointment delivery, thank you to contact our customer served. This second delivery attempt will be charged the same rate as the first attempt.

How do I track the delivery of my order ?

For deliveries, an e-mail will be sent after the expedition. 
For further informations, please contact our customer service by e-mail at boutique@louislouise.fr.

How is packed my order ?

Items are packed in white dotted printed silk paper and comes with a bag Louis Louise. All items are packaged in unmarked cardboard.

What if a piece is missing or damaged in my package?

In case of any delivery problems, please contact as soon as possible our customer service at boutique@louislouise.fr.

What happens after the reception of my return articles?

From the reception of your package and our services validation, you will receive a confirmation mail of your return. Then, we will proceed to the exchange.

About the quality control

Louis Louise gives greater attention to the manufacturing of its product. If however, despite all quality controls carried out, defects are reported, we invite you to tell us about this problem in order to receive a new article. Please respect return procedure and indicate us the reason for return. If proven fault on our part, you will have the possibility to exchange your item (subject to availability) or get a refund. The cost of returning and referral in this case would be the responsibility of Louis Louise.

Damaged item

When reception of the package, if I feel that the packaging shows signs of deterioration, I can either refuse the package and it will directly be returned to the sender; either request a provision in my post office so I can open it in the presence of an authorized officer. If your package has been accepted by a third party, please fill out the the Post form contact, or make a claim with the claim GLS service.

What are the payment methods?

The payment can only be made by credit or debit card, via CIC or PayPal.